Help Center
We stand behind our products and service. You will always get reliable solutions with the latest technology and competent support.
At Diadyn, we believe in friendly customer support. We always aim to provide an amazing and genuine customer experience and happiness.
It’s simple. We love our clients …..and they love us back!
Support Ticket
If you already have an account with Diadyn open a support ticket for any of our solution related issues and we ensure your satisfaction.
Live Chat
We believe in friendly customer support. We always aim to provide an amazing and genuine customer experience and happiness.
Documentation
We’re here with the help and advice you need. We stand behind our products and service. We keep user manual for your referneces.
FAQ
How do I get solution upgrade?
As you are subscribing our solutions, we do take care of the new features update and complete server management. You can fully concentrate on your business.
SSL and Data Security?
We diligently follow all best practices to ensure your Diadyn Cloud Solutions experience is completely secure. We are hosted on the highly reliable secured servers, that promise optimal uptime, and data security for all our customers.
Can I get continuous support and updates?
To get continuous support and updates of our products you just need to renew the license after expiry of your subscription.
What will happen if I exceed the data storage?
No worries! you can purchase additional storage for $5 per 10 GB (P.M).
Can I suggest new features?
We would love to hear your suggestions! Suggest new features through your support ticket panel if you are already registered with Diadyn solutions.
What are your support timings?
Our general live support hours are Saturday to Friday, 09:00 am to 06:00 pm (GST). 2nd Saturday and Sundays are off.
Average response time in our support thread?
We strive to respond to all queries within 24 hours. Our response time maybe just 1 hour if you reach us during our working hours!
It may take longer to respond to more advanced or technical queries. We promise to serve and support you in the best way possible, which can sometimes take time, but you will be assured the best service.
What payment methods do you accept?
We accept PayPal and Stripe (MasterCard, Visa or American Express through Stripe account). We also accept bank transfers in advance.
Why Do You Need
Professional Support?
The success of your business relies on the technology you use. Alleviate current pain points and optimize your IT expenditure.
Add new technical resources with the help of an IT expert.
Get a clear understanding of your current IT infrastructure.
Industry leading free consultancy allows you to have peace of mind.
